Privacy Policy - Online Learning Institute

Online Learning Institute Australia (OLI)

Legal entity: ONLINE LEARNING GROUP PTY LTD

Trading name: Online Learning Institute Australia

ABN: 36 691 759 038

Last updated: 23/12/2025

1. Introduction

ONLINE LEARNING GROUP PTY LTD (ABN 36 691 759 038), trading as Online Learning Institute Australia (referred to as we, us, or our), provides online education and short courses to learners in Australia and internationally.

We are committed to protecting your privacy and handling personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information, and how you can access or correct that information or make a complaint.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as other applicable laws including the Spam Act 2003 (Cth) and Do Not Call Register Act 2006 (Cth).

By using our website or services, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

2. What information do we collect?

2.1 Personal information

The types of personal information we may collect depend on your dealings with us and may include:

Identity information (name, date of birth, username and password)

Contact details (email address, phone number, residential or postal address)

Course and enrolment information (course selection, progress, assessments and completion status)

Communications with us (support enquiries, complaints, feedback)

Payment and transaction details (billing information and payment history)

Technical information (IP address, device type, browser, website usage data)

2.2 Sensitive information

Sensitive information includes information such as health information, disability status or cultural background.

We only collect sensitive information where:

It is reasonably necessary for our services or legal obligations, and

You have provided consent, or collection is required or authorised by law.

2.3 Non-personal information

We may collect non-identifying or aggregated information about website usage, such as page visits and session data, to help us analyse performance and improve our services. This information does not identify individual users.

3. How we collect information

We collect personal information by lawful and fair means, including:

Directly from you when you enrol, contact us, complete forms or use our services

Through our website and learning management systems

From third-party service providers (such as payment processors and IT providers)

From records of your interactions with our services

4. Why we collect, use and disclose personal information

We collect, hold, use and disclose personal information to:

Provide, administer and support our courses and services

Process enrolments, payments and learner support requests

Communicate with you about your studies, enquiries or updates

Improve our courses, platforms and student experience

Meet legal, regulatory and administrative requirements

Send marketing communications where permitted by law

You may choose not to provide certain personal information; however, this may limit our ability to provide our services.

5. Direct marketing

Where permitted by law, we may send you marketing communications about our courses, services or related offerings.

You may opt out of marketing communications at any time by:

Using the unsubscribe link included in our emails or messages, or

Contacting us directly (see Section 11).

6. Disclosure of personal information

We may disclose personal information to third parties for business and operational purposes, including:

Trainers, tutors and education partners

IT, cloud hosting and learning platform providers

Payment processors and financial institutions

Marketing, analytics and communications providers

Professional advisers such as accountants, auditors and lawyers

Government agencies or regulators where required by law

We do not sell personal information.

7. Overseas disclosure

Some of our service providers may be located overseas. Where personal information is disclosed internationally, we take reasonable steps to ensure the recipient handles the information in accordance with Australian privacy laws, or otherwise as required by the Privacy Act.

8. Cookies and website tracking

We use cookies and similar technologies to:

Improve website functionality

Analyse website usage and performance

Enhance user experience

You may disable cookies through your browser settings, although doing so may limit website functionality.

9. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer required, information is securely destroyed or de-identified.

10. Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting our Privacy Officer. We may require verification of your identity before responding.